Our Commitment
Houston3PL believes that logistics technology should be usable by every potential client, partner, and team member \u2014 regardless of ability, device, or assistive technology. We treat digital accessibility as an intentional part of the design and engineering process, not an afterthought bolted on at launch.
Conformance Standard
We aim for conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium. This is the standard referenced by the Americans with Disabilities Act (ADA) and by accessibility regulations in most of the jurisdictions where Houston3PL operates.
Our current status is partially conformant: the core marketing site meets most AA criteria, with remediation work ongoing for a small number of legacy components and third-party embeds.
Measures Taken
- Accessibility considered during design reviews and component development, not only during QA.
- Semantic HTML, landmark elements, and a single visible
h1per page. - Color palette and contrast ratios selected against the Mission Control dark theme to meet AA on body text.
- Keyboard-only navigation is validated for every primary user flow: learn, quote, contact.
- Forms use explicit labels, logical grouping, and honor native browser validation.
- No auto-playing audio or video. Animations are subtle and respect reduced-motion preferences.
Accessibility Features
Semantic HTML
Pages are built with native HTML landmarks (header, nav, main, section, footer) to support screen reader navigation.
Keyboard Navigable
All interactive elements — links, buttons, form fields, disclosure widgets — are reachable and operable via keyboard alone.
Color Contrast
Text and interactive elements are tested against WCAG 2.1 AA contrast ratios on the Mission Control dark background.
Scalable Text
Typography uses fluid units that respect browser zoom up to 200% without loss of content or function.
Reduced Motion
Animations (orbit, pulse, glitch) respect prefers-reduced-motion where declared by the user’s operating system.
Alt Text & Labels
Meaningful images carry descriptive alt text; form fields use explicit labels and appropriate ARIA where needed.
Focus Visibility
Focus states are visually distinct on the dark theme using Ion Cyan outlines rather than suppressed or removed.
No Keyboard Traps
Modals, disclosures, and form widgets do not trap keyboard users; escape and tab always provide an exit.
Known Limitations
Despite our efforts, there may be areas of the site where accessibility is still being improved. Known limitations include:
- Decorative animations \u2014 a few orbit and glitch effects on the 404 and Mission Log pages may not fully honor prefers-reduced-motion yet. Remediation in progress.
- Third-party form embeds \u2014 if the contact and quote forms are ever backed by a third-party provider (e.g., Formspree), the form markup is subject to that provider\u2019s accessibility.
- PDF documents \u2014 legacy PDFs linked from the site may not be fully tagged. We are working to provide HTML-native alternatives.
Assessment Approach
We combine automated tooling (Lighthouse, axe DevTools) with manual keyboard and screen-reader testing. When we ship substantial changes, we re-run the audit against primary flows: homepage, service landing, industry landing, quote form, and contact form.
Feedback & Assistance
If you encounter an accessibility barrier on houston3pl.com, or if you need information from this site provided in an alternative format, please contact us. We treat accessibility feedback as a priority and aim to respond within five (5) business days.
Formal Complaints
If you are not satisfied with our response to an accessibility concern, you may escalate to the Sam\u2019s 3PL Solutions network accessibility office, which coordinates remediation across all regional brands (Houston3PL, Seattle3PL, Chattanooga3PL, Detroit3PL, Miami-Dade 3PL). U.S. residents may also contact the U.S. Department of Justice Civil Rights Division regarding ADA concerns.